Deliveries may be shipped from multiple locations. When
your order ships, you'll know about it as soon as it happens
by email. We strive to deliver all orders as quickly as
possible, within 2 - 5 business days in most cases, including
processing. Please allow 1 to 2 business days for your
order to be processed. All orders are processed and shipped
on business days only, Monday through Friday, excluding
major holidays. Orders placed on Saturday and Sunday will
be processed on the next business day.
We offer Standard Ground, Three Day Select, Second Day
Air and Next Day shipping. All shipping is usually done
via UPS. Orders received before noon on a business day
will likely be shipped the same day. Orders received after
noon on a business day, will likely be shipped the next
business day. If after two weeks, you have not received
your order, please contact our Customer Service Team at
Alquemiste, LLC reserves the right to use any shipping
method we deem necessary although we will try to adhere
to your chosen method. For more information about the
UPS’s shipping procedures, please visit www.ups.com.
A shipping and handling fee is applied to all orders.
The shipping and handling cost is a non-negotiable flat
rate fee that covers the cost of postage as well as handling
and packaging costs. Please be advised that if you choose
an expedited shipping method at an additional cost, your
order still has to process through fulfillment. The expedited
service starts at the time your package is shipped.
Please be aware that if we deliver using the United States
Postal Service, USPS will not require a signature for
delivery. Unless you are told otherwise by a Alquemiste,
LLC representative, your order will be left in your mailbox
or at the doorstep of the shipping address. A delivery
via Federal Express requires your phone number, so please
submit it during check out. If a delivery is refused by
the customer without prior authorization from Alquemiste,
LLC, a fee may be incurred for the return shipment and/or
a restocking fee may be applied to any subsequent request
for a refund.
We are currently unable to accept orders billed to or
shipped to destinations outside of the continental United
If an item is on backorder, it may not be noted as such
on our public websites. If a backordered item is ordered,
we will do our best to contact the customer but cannot
make any guarantee. If you are concerned your order may
be on backorder, please contact us at firstname.lastname@example.org
and we will give you its current status.