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PAIN RELIEF and SKIN CARE CREAMS

 
 

Returns and Refunds

Returns Policy
Alquemiste, LLC guarantees your complete satisfaction with every purchase. We stand behind our products and want you to be completely satisfied. If you are not completely satisfied for any reason, we offer a 30-day money back guarantee. You may return the empty tube of Ateevia Botanica including all original packaging materials. All tags and product SKU identifications are required for a full refund. To receive a full refund (less shipping and handling) all tubes must be empty and returned within 30-days of the date of delivery. All items must contain their original packing materials and receipt.

To process your return please download, fill out and print the returns form:
Click here to download the returns form

Please indicate the reason for return and the action to be taken (exchange/refund). For your protection please insure your package for its full value. Unfortunately we cannot accept parcels sent freight collect or COD. Refused shipments are subject to a 20% restocking fee, and original shipping and handling will not be refunded on refusals.

Please be aware, we can only accept returns for orders placed directly through www.ateevia.com. Your original order identification number will be required on all returns. Product samples and free promotional product are not eligible for refund. All returns must be shipped at the customer’s expense, and thus can be shipped using the customer’s choice of shipping carrier. Alquemiste LLC is not responsible for damages resulting from return shipment by the customer. When you contact our Customer Service Team, please be able to provide the order number or the purchaser’s information so we may easily locate the account in our system. Please allow four to six weeks for your return to be processed and documented in our system. Once the return is processed, it can take a number of days for the credit to post to your financial institution.

Note: Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund. You are covered by this unconditional money-back guarantee for a full 30 days from your date of purchase.

Refund Process
All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. If you choose to return your order for an exchange, new shipping and handling charges will be applied to your second order as applicable.

All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. If you choose to return your order for an exchange, new shipping and handling charges will be applied to your second order as applicable.

All returns must be accompanied by the proper documentation (see above) and mailed to:
Alquemiste, LLC
Ateevia Botanica Returns
32 Piermont Road
Cresskill, NJ 07626
 
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