Alquemiste, LLC guarantees your complete satisfaction
with every purchase. We stand behind our products and
want you to be completely satisfied. If you are not completely
satisfied for any reason, we offer a 30-day money back
guarantee. You may return the empty tube of Ateevia
Botanica including all original packaging materials.
All tags and product SKU identifications are required
for a full refund. To receive a full refund (less shipping
and handling) all tubes must be empty and returned within
30-days of the date of delivery. All items must contain
their original packing materials and receipt.
To process your return please download, fill out and
print the returns form:
Please indicate the reason for return and the action to
be taken (exchange/refund). For your protection please
insure your package for its full value. Unfortunately
we cannot accept parcels sent freight collect or COD.
Refused shipments are subject to a 20% restocking fee,
and original shipping and handling will not be refunded
Please be aware, we can only accept returns for orders
placed directly through www.ateevia.com.
Your original order identification number will be required
on all returns. Product samples and free promotional product
are not eligible for refund. All returns must be shipped
at the customer’s expense, and thus can be shipped
using the customer’s choice of shipping carrier.
Alquemiste LLC is not responsible for damages resulting
from return shipment by the customer. When you contact
our Customer Service Team, please be able to provide the
order number or the purchaser’s information so we
may easily locate the account in our system. Please allow
four to six weeks for your return to be processed and
documented in our system. Once the return is processed,
it can take a number of days for the credit to post to
your financial institution.
Note: Only one opened package
of any product is eligible for return. All others of the
same product must be in a factory sealed container for
refund. You are covered by this unconditional money-back
guarantee for a full 30 days from your date of purchase.
All refunds issued will be in the amount of the
product cost only. Shipping and handling costs or any
additional surcharges for shipping are non-refundable
and non-exchangeable. If you choose to return your order
for an exchange, new shipping and handling charges will
be applied to your second order as applicable.
All refunds issued will be in the amount of the product
cost only. Shipping and handling costs or any additional
surcharges for shipping are non-refundable and non-exchangeable.
If you choose to return your order for an exchange, new
shipping and handling charges will be applied to your
second order as applicable.
All returns must be accompanied by the proper documentation
(see above) and mailed to:
Ateevia Botanica Returns
32 Piermont Road
Cresskill, NJ 07626